Returns & refunds

Last updated: September 20, 2026

Standard products

You may request a return of a standard, non-custom product within 14 days of delivery. Items must be unused and unwashed.

Start a return

Email ty@knollwoods.com with your order number and the item you would like to return. We will provide return instructions. Please contact us before sending anything back so we can confirm the correct return destination.

Knollwoods pays return shipping within the contiguous 48 United States. For returns from Alaska, Hawaii, or elsewhere, contact us to confirm return-shipping arrangements before sending your item.

We will review your returned item against the conditions above and contact you about your refund. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Custom orders

Custom orders cannot be returned or exchanged. Approval of your mockup is a binding agreement to the approved custom design. Review all artwork, spelling, colors, and placement carefully before approving.

A mockup request is not an order or a mockup approval. If you need to change or cancel a custom project, contact us promptly to discuss its status before approving the mockup.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact ty@knollwoods.com with your order number and a description of the issue so we can help resolve it. This applies to both standard and custom orders.

These terms do not limit any remedies or cancellation rights required by applicable law, including rights relating to unshipped orders and shipping delays.

Contact

Knollwoods LLC
ty@knollwoods.com